Privacy Policy
Your privacy is important to us. This policy explains how Galena Pharmaceutical Institution collects, uses, and protects your data when you use our website or online pharmacy.
Who Collects Your Data
The data controller is:
Galena Pharmaceutical Institution, Južni bulevar 38, Belgrade – Vračar.
VAT ID: 105761886, Registration No.: 17759973
Contact for data inquiries: [email protected]
What Data We Collect
We only collect data that is necessary to provide our services:
- First name, last name, email, phone number
- Delivery and billing address
- Order data and purchase history
- User account data (if you create one)
What We Use Your Data For
Processing orders and delivering products
Issuing invoices and communicating order status
Sending optional Newsletter with offers and news
Data is used exclusively for these purposes and is not forwarded to third parties for marketing purposes without your consent.
User Rights
You have the right to at any time:
- Access your data
- Request a copy of your data
- Correct or supplement data
- Restrict data processing
- Revoke consent for data processing
- Request deletion of data (except when necessary for contractual or legal obligations)
- Transfer data to another controller
- Submit a complaint to the Commissioner for Information of Public Importance and Personal Data Protection
To exercise these rights, contact: [email protected]
Data Storage and Security
Data is stored only as long as necessary to fulfill the contract, legal obligations, or legitimate interest.
Only authorized employees have access to the data.
Data is stored in secure systems with technical and organizational protection measures.
Data Transfer
Your data may be forwarded to:
- Courier services for delivery purposes
- Internal Galena systems for better service management
- External advisors and government agencies, only when legally required
Newsletter and Status Notifications
We send the Newsletter only with your consent
Order status notifications (email and SMS) are mandatory for efficient delivery and cannot be disabled
Privacy Breach
If you notice accidental or intentional privacy breach (loss, destruction, or unauthorized access to data), you can report the incident at [email protected]
Final Provisions
By using the Galena website and online pharmacy, you consent to this policy.
All changes to the Privacy Policy will be published on this page.