PATIENT COUNSELING

Today, a pharmacy represents a primary healthcare institution in every sense of the word. Accordingly, the role of the pharmacist has evolved, requiring additional knowledge and skills — one of which is patient counseling.

Within the counseling centers in our pharmacies, patients can obtain detailed information about their health condition, treatment options, prescribed therapy, desirable lifestyle changes including non-pharmacological measures, and can be motivated to adhere to their prescribed therapy.

The counseling process requires time, which depends on the patient's health condition and the complexity of their therapy.

Our goal is not only to provide patients with basic information about their therapy, but to ensure that the patient truly understands why they are using pharmacotherapy — with the aim of individualizing treatment, achieving better compliance, and providing higher-quality healthcare for each individual.